Last updated: 11/14/2025
Thank you for supporting my art! Every item is handmade or custom-created with care. Please review the policy below before placing your order.
Returns
Because some of my product are made by hand, custom-order and handmade items are not eligible for returns or refunds unless they arrive with a defect caused by me.
Non-returnable items include:
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Hand-made items, including custom dolls
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Made-to-order products
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Digital/downloadable products
If you believe a mistake was made on my part, or to return items that are not exempt from the return policy, please contact me within 7 days of receiving your item at meijean@mjhsu.com with photos and details, and I’ll be happy to help.
Refunds
Refunds are only issued in cases where the item is defective due to my workmanship.
If a refund is approved, it will be processed to your original payment method within 7 business days. Your bank or payment processor may take additional time to finalize the refund.
Exchanges
Because all items are handcrafted or custom-designed, I cannot offer exchanges. Please double-check all details, sizes, colors, and personalization before placing your order.
Shipping Costs
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Customers are responsible for return shipping costs unless the issue is due to my error.
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Original shipping fees are non-refundable.
Items Lost or Damaged in Transit
Once an order has been shipped and handed over to the carrier, it is no longer within my control.
I am not responsible for packages that are lost, delayed, or damaged during shipping.
If your order arrives damaged, please file a claim with the shipping carrier using your tracking information. I can provide documentation if needed.
If you would like to include shipping insurance, please reach out to me at meijean@mjhsu.com within 1 day after placing your order. I will email you a separate invoice for the shipping insurance.
Contact
If you have any questions or concerns, feel free to reach out:
📧 meijean@mjhsu.com
